Low vision product user
Eye cre professional

Merlin Classic FAQ

Q. Why is the power not working?
A. Push the Power button on Merlin’s control panel. A light next to the Power button should turn on, indicating the power is on. Make sure the power supply cord is secure and completely plugged into an outlet.

Q. Why is the image blurry or out of focus?
A. Clean the protective glass covering the camera with the non-abrasive lens cleaning cloth provided with your Merlin.

Q. Why is my X-Y table dark?
A. Check that Merlin is ON. If yes, make sure the light switch under the Merlin control panel is ON.

Q. Why is it hard to move the X-Y Table?
A. Make sure the locking lever is positioned completely to the left.

Q. Why won’t my X-Y table lock?
A. Make sure the locking lever is all the way to the right and that the handle pops up into the locking slot.

Q. In case of a problem, how can I get my system serviced?
A. For questions or to arrange for product service, please contact Enhanced Vision’s customer service team, Monday through Friday from 8am-5pm PST at (800) 440-9476 ext. 3, or (714) 465-3400 or click here to contact support via our online form. We will contact you within 24 hours to provide instructions and a return authorization number.