Low vision product user
Eye cre professional

AcrobatPort FAQ


Q. If I use the provided A/C Power Supply with the battery still in the AcrobatPort Control Unit, will it harm the battery? Can the battery be charged while in the control unit?

A. No. The A/C power adapter will override the battery if it is in the Control Unit. Leaving the battery in place will not harm it.


Q. In case of a problem, how can I get my system serviced?

A. For questions or to arrange for product service, please contact Enhanced Vision’s customer service team, Monday through Friday from 8am-5pm PST at
(800) 440-9476, (714) 465-3400 or [email protected]. We will contact you within 24 hours to provide instructions and a return authorization number.


Q. How long does the battery included with my AcrobatPort last per charge?

A. A series 750 battery is included with your AcrobatPort. The series 750 battery will last approximately 3 hours per charge.


Q. How long does it take to completely recharge my battery?

A. The 750 series battery can take up to 5-1/2 hours of charging time.