Low vision product user
Eye cre professional

Acrobat FAQ


Q. The image appears dim on my TV. How can I adjust the images brightness or contrast?

A. There are no external adjustments on the Acrobat. However changes can be made through an adjustment menu or external button on your TV. Please consult your TV’s manufacturer user manual for additional information.


Q. I have my product connected properly, but I’m still not seeing an image. What am I doing wrong?

A. If your system is connected to the TV’s "video in" port, check to see that your TV is on the proper "video" mode, usually located on your remote or your TV’s menu options.

Some remote controls access this channel by pressing a TV/Video, Input, auxiliary (AUX), External (EXT), Game, or source. (Please note this channel differs depending on the TV manufacturer. Please consult the TV’s user manual for additional information).


Q. Why is the image blurry?

A. Can be caused by fingerprints or dirt on the glass underneath the camera. Make sure the glass is cleaned with a lens cleaning cloth. Use the cleaning cloth or a cotton swab only when needed.


Q. What distance should the Acrobat be away from my reading material?

A. The Acrobat incorporates an auto-focus feature which offers a clear crisp picture from most distances but to optimize magnification see the below measurements.

Near/Reading Viewing Mode = 16 inches
Self Viewing Mode = 16 inches
Distance Viewing Mode = 40 inches


Q. My TV does not have the necessary Yellow "Video In" jack. How can I connect my Acrobat to my TV?

A. A product known as a "Video RF Modulator" is available at neighborhood electronic stores which connect to your TV’s antenna terminal to the Acrobat’s control box. (Examples include Steren Video RF Modulator, P/N 203-101 or Terk RF Modulator Video Converter.)


Q. In case of a problem, how can I get my system serviced?

A. For questions or to arrange for product service, please contact Enhanced Vision’s customer service team, Monday through Friday from 8am-5pm PST at
(800) 440-9476, (714) 465-3400 or [email protected]. We will contact you within 24 hours to provide instructions and a return authorization number.